FAQ
MATERIALS
Our jewelry is composed of 100% nickel-free stainless steel. All of our jewelry is 18k gold plated, hypoallergenic, water resistant, and tarnish-free.
GOLD PLATING
All of our jewelry is 18k gold plated on 100% stainless steel. Stainless steel is made for every day life and can withstand the tests of daily wear. Our jewelry is water-resistant and will not tarnish. To ensure the longevity of your Interpret jewelry, please store in its microfiber pouch and avoid exposing to any lotions or chemicals when wearing.
JEWELRY CARE
We recommend cleaning your Interpret jewelry with lukewarm water and a soft cloth to avoid scratches. To ensure the longevity of your items, please avoid and/or limit the exposure of harsh chemicals found in soaps, lotions, or perfumes. Storing your Interpret jewelry in our microfiber pouches will keep your items safe and prevent scratching and potential damages.
RETURN POLICY
We hope you love each of your Interpret pieces! However, if you’re unsatisfied with your jewelry, we will gladly accept returns within 30 days of purchase from our website. All returns must be sent with the microfiber pouch included with your order. Jewelry must be returned without visible signs of wear or damage to receive a full refund.
Interpret Collective has the right to refuse your return if the guidelines above are not met.
DAMAGES
We’re so sorry to hear this! Each item is hand inspected and polished for extra shine before it makes its way to your home. If for any reason your jewelry arrives damaged, please contact us at info@interpret-collective.com within 14 days and we will work to make it right. Please include your order number, photos, and details of the issues you’re experiencing.
Interpret Collective has the right to refuse your return if the guidelines above are not met.